Customer Service and Claims Processing

  1. What documentation is required to process a claim?
    This will vary depending on which product you have. Please refer to the “how to make a claim section”. The requirements are listed on the relevant claim form for each product.
  2. What do I do if I have lost my policy document?
    Contact us on 0860-00-2156 or info@mslife.co.za and we will happily send you a duplicate. To avoid postage delays we recommend that you provide a fax number or e-mail address to which we can send the copy.
  3. How do I make changes to my policy?
    Send us your required changes via fax to 011-671-5731 or via e-mail to
    info@mslife.co.za.
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If you can't find what you need here:

Don't hesitate to contact us on
0860-00-2156
. We pride ourselves on our personal service and our ability to settle claims quickly and without fuss.

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Contact Details

10 Muswell Road South
Bryanston
2021
PO Box 67335
Bryanston
2021
0860-00-2156
086-676-2565
 Email info@mslife.co.za

 

 
Copyright © 2010 by MS Life Assurance Company Limited | Privacy | Legal

Download Claim Forms

For your convenience, here are claim forms available for you to download. Once completed please fax to
086-676-2565.

  Accidental Death
  Accidental Injury
  Cancer Benefits
  Funeral Benefits
  Guaranteed Life
  Medical Aid Protection
  Hospital Cash
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Contact Details

Address:
10 Muswell Road South
Bryanston 2021

Telephone:
0860-00-2156

e-mail:
info@mslife.co.za

CALL ME

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Funeral Support - this includes transport of the deceased from anywhere in South Africa or neighbouring countries to a funeral home in South Africa; assistance and advice on claims procedures, autopsies, undertakers, tombstone providers and more.

Legal Support – if you have any legal issues take advantage of our telephonic assistance or a 30 minute face-to-face consultation.  Advice is also given on wills, estate planning, labour law, industrial relations and tax.

Trauma, Assault and HIV Treatment – for survivors of traumatic experiences trauma counselling, anti-retroviral 30-day starter pack and HIV counselling is provided.

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