Complaints that are not resolved within 48 hours will be escalated to the Complaints Resolution Committee (CRC). The CRC will attend to the complaint and will try to resolve the problem in a fair and equitable manner within 20 working days. In the event that you are still not satisfied with the decision, you have the option of contacting the Ombudsman for Long Term Insurance for assistance: The Hon. Mr Justice B Galgut Tel (021) 657 5000 Facsimile No: (021) 674 0951 E-mail: info@ombud.co.za Private Bag X 45, Claremont, 7735
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Don't hesitate to contact us on 0860-00-2156. We pride ourselves on our personal service and our ability to settle claims quickly and without fuss.
For your convenience, here are claim forms available for you to download. Once completed please fax to 086-676-2565.
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And don't worry, we will never rent, sell or otherwise use your e-mail address for anything other than the services you specifically request.
Address: 10 Muswell Road South Bryanston 2021
Telephone: 0860-00-2156
e-mail: info@mslife.co.za
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Funeral Support - this includes transport of the deceased from anywhere in South Africa or neighbouring countries to a funeral home in South Africa; assistance and advice on claims procedures, autopsies, undertakers, tombstone providers and more.
Legal Support – if you have any legal issues take advantage of our telephonic assistance or a 30 minute face-to-face consultation. Advice is also given on wills, estate planning, labour law, industrial relations and tax.
Trauma, Assault and HIV Treatment – for survivors of traumatic experiences trauma counselling, anti-retroviral 30-day starter pack and HIV counselling is provided.
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